Press & Support

Press & Media Cooperation Introduction

NOW Foods, as a globally influential professional wellness e-commerce platform, has always maintained an open and cooperative attitude towards global media publicity, brand promotion, and industry cooperation. We are committed to spreading scientific healthy living concepts, popularizing professional wellness product knowledge, and displaying the platform’s standardized operation philosophy and high-quality service system to the public through formal media channels and press cooperation. We welcome global news media, industry media, brand cooperation media, and public communication institutions to carry out positive and legitimate press cooperation, brand publicity, and industry exchange activities with us.
Our platform has a professional brand press and media cooperation team, which is responsible for unified docking of global media interview requests, brand publicity cooperation, industry news release, and cooperative content confirmation. We actively output positive brand values and industry information, release the latest platform operation dynamics, product update information, preferential activity plans, and industry wellness trend insights through official and formal media channels, and establish a good public brand image and industry reputation.
All press cooperation, media interviews, brand reports, and industry publicity related to NOW Foods need to be docked and confirmed through the official dedicated press channel. We strictly standardize media cooperation processes, ensure the authenticity, accuracy, and authority of all released brand information, avoid false reports, distorted publicity, and unauthorized content dissemination, and maintain the standardized and orderly development of brand public communication work.

Wholesale & Business Cooperation Support

NOW Foods provides professional wholesale business cooperation services for global merchants, institutional purchasers, and bulk procurement customers. Based on the advantages of direct supply of high-quality wellness products, stable product inventory, and standardized global logistics services, we provide cost-effective wholesale procurement solutions for global cooperative merchants, covering all product categories of the platform such as nutritional supplements, vitamins, essential oils, and personal care products. We support long-term stable wholesale cooperation, customized bulk procurement, and institutional group purchase business, and provide exclusive wholesale discount policies and professional business support services for cooperative customers.
Our wholesale business adheres to the principles of integrity cooperation, quality assurance, and win-win development. All wholesale products maintain the same high-quality standards as retail products, with authentic sources and guaranteed quality. We provide targeted wholesale price adjustment schemes according to the customer’s procurement quantity, cooperation cycle, and procurement cycle, and provide one-stop supporting services such as product parameter consultation, procurement scheme formulation, bulk order logistics priority distribution, and after-sales exclusive support for wholesale customers.
We welcome global physical stores, online merchants, health institutions, and daily necessities sales enterprises to carry out long-term wholesale cooperation with us. Our professional wholesale business team will provide exclusive docking services for each cooperative customer, answer all wholesale consultation questions, formulate reasonable cooperation plans, and ensure stable, efficient, and win-win long-term cooperative relationships.

Global Customer Support Service System

NOW Foods builds a full-dimensional global customer support service system to provide comprehensive, professional, and efficient service support for all global users and cooperative partners. Our customer support work covers user pre-sales consultation, order service, logistics after-sales, problem feedback, technical support, and cooperative docking, forming a 24-hour all-round service guarantee system, which can timely respond to and solve all service demands of users and partners.
For ordinary consumer users, our customer support team provides full-process shopping service support, including product professional consultation, order problem solving, logistics exception handling, return and refund after-sales service, and shopping experience feedback processing. We adhere to the user-centric service concept, optimize the service response mechanism continuously, simplify the problem-solving process, and ensure that every user’s shopping problem can be solved efficiently and professionally.
For media cooperation partners and wholesale business customers, we provide exclusive dedicated docking support services, arrange professional personnel to be responsible for one-to-one service docking, track cooperation progress in real time, solve cooperation problems in a timely manner, and provide customized service schemes and preferential support according to cooperation needs, ensuring the smooth progress of all cooperation projects.

Official Contact Channels

In order to facilitate the efficient docking of global users and cooperative partners, NOW Foods opens three official dedicated contact email channels, which are responsible for different business docking work respectively, with professional personnel responsible for daily mail reception, reply, and processing, ensuring timely and accurate response to all legitimate consultation and cooperation demands.
press@: This official email is specially used for global media interview docking, press cooperation consultation, brand publicity cooperation, industry news release, and public media related business communication. All media cooperation intentions, interview applications, publicity content confirmation, and industry exchange demands can be submitted through this channel, and our professional press team will reply and dock within the shortest time.
support@: This official email is dedicated to global user customer service support, responsible for answering user shopping consultation, order problem feedback, logistics after-sales processing, service complaint handling, and user experience suggestion collection. All ordinary users’ shopping problems and service demands can be fed back through this channel, and we will provide professional solutions and service reply efficiently.
wholesale@: This official email is specially used for global wholesale business cooperation, bulk procurement consultation, institutional group purchase docking, and merchant long-term cooperation intention communication. All cooperative merchants and institutional purchasers can submit cooperation demands, consult wholesale policies, and apply for preferential schemes through this channel, and our wholesale business team will provide exclusive professional docking services.

Service Commitment & Cooperation Concept

NOW Foods has always adhered to the service concept of “open cooperation, sincere service, professional support, and win-win development” in press publicity, business cooperation, and customer support work. We sincerely welcome global media to pay attention to and report on the brand development and service advantages of NOW Foods, and jointly spread scientific healthy living concepts and high-quality wellness product values.
In terms of business cooperation, we adhere to the principle of integrity and win-win, provide high-quality products, favorable prices, and standardized services for global wholesale partners, and strive to build long-term stable and mutually beneficial cooperative relationships. In terms of user service, we always take user satisfaction as the core goal, continuously optimize service processes, improve service quality, and provide reliable and reassuring shopping service support for global users.
We will continue to open up diversified cooperation channels, improve the comprehensive service support capability, maintain efficient and smooth communication with global users and cooperative partners, and promote the sustainable and high-quality development of the platform’s brand business and public service cause.